Privacy Policy

Last updated: December 2024

WP-Hosted (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with GDPR and other applicable regulations.

Data Controller

WP Care Ltd, based in Ireland, is the data controller for personal data collected through WP-Hosted services.

Information We Collect

Account Information: Name, email address, billing address, payment details when you create an account or purchase services.

Technical Data: IP addresses, browser type, device information, and usage data collected through server logs and analytics.

Communications: Records of support requests, emails, and other communications with us.

How We Use Your Data

  • Provide and maintain our hosting services
  • Process payments and send invoices
  • Respond to support requests
  • Send service updates and important notices
  • Improve our services and develop new features
  • Comply with legal obligations

Legal Basis for Processing

We process personal data based on:

  • Contract performance: To provide services you’ve purchased
  • Legitimate interests: To improve services and prevent fraud
  • Legal compliance: To meet legal and regulatory requirements
  • Consent: For marketing communications (you can opt out anytime)

Data Sharing

We may share data with:

  • Payment processors: Stripe for secure payment processing
  • Infrastructure providers: Hetzner for server hosting (EU-based)
  • Service providers: Essential services like email and support tools
  • Legal authorities: When required by law

We do not sell your personal data to third parties.

Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Account data is retained for the duration of your account plus 7 years for tax/legal purposes.

Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain processing activities
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

Cookies

We use essential cookies for site functionality and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

International Transfers

Your data is primarily stored within the EU. Where transfers outside the EU occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or website notice.

Contact Us

For privacy-related inquiries:
Email: [email protected]
Address: WP Care Ltd, Ireland

You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

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